Mindbody Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Mindbody, Booker, and FitMetrix studios, online services, and mobile apps. If Mindbody, Booker, or Fitmetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your Mindbody, Booker, or FitMetrix software, you can search our extensive Knowledge Base, or to report a problem, please visit our Contact Support Form. There you can also find contact information for Mindbody’s worldwide technical support team.

Mindbody and FitMetrix support hours:

Americas - 5:00AM to 5:00PM Pacific Time
Europe, Middle East, and Africa - 7:00AM - 7:00PM UTC
Asia Pacific - 7:00AM - 7:00PM Australian Time

Booker support hours:

Monday - Friday 6:00AM - 6:00PM Pacific Time
Saturday - Sunday 7:00AM - 4:00PM Pacific Time

If all systems are listed as operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

Mindbody Operational

Mindbody Web Software - Asia Pacific Operational

Mindbody Web Software - Europe, Middle East, and Africa Operational

Mindbody Web Software - North, Central, and South America Operational

Mindbody API Operational

Mindbody Payment Processing Operational

Mindbody Business App Operational

Mindbody App Operational

Mindbody Branded App Operational

Mindbody Class Check-In App Operational

Mindbody Webhooks Operational

Mindbody Branded Web Operational

Mindbody Consumer Web Operational

Mindbody Corporate Tools Operational

Mindbody Website Operational

Mindbody Video - Virtual Wellness Platform Operational

Booker Operational

Booker Web Software Operational

Booker API Operational

Booker Mobile App Operational

Booker Branded App Operational

Booker Payment Processing Operational

Booker Online Booking Operational

Booker Reservationist Booking Operational

FitMetrix Operational

FitMetrix Web Software Operational

FitMetrix API Operational

FitMetrix Branded Mobile App Operational

FitMetrix Admin Portal Operational

FitMetrix Trainer Portal Operational

FitMetrix In-Studio Solutions Operational

FitMetrix Webhooks Operational

Insights Operational

Marketing Suite Operational

Messenger[ai] Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Messenger/Messenger[ai] Planned Maintenance Apr 17, 2024 19:00-19:30 PDT

We've scheduled maintenance for Messenger/Messenger[ai] on Wednesday, April 17, 2024, from 7:00PM to 7:30PM PDT. This maintenance will only affect customers using beta Messenger/Messenger[ai]. Beta Messenger/Messenger[ai] customers will be unable to send and receive messages. Any sent messages will appear to be sent, but will not be successful.

Mindbody and Booker customers will also be unable to submit 10DLC registration information during the maintenance. Thanks for bearing with us!
Posted on Apr 11, 2024 - 15:30 PDT

Past Incidents

Apr 16, 2024

Mindbody Payment Processing - Delayed Scheduled Deposits.

Resolved - We have identified the root cause issue impacting Mindbody Payment Processing. Mindbody customers located in Canada have received their scheduled deposits on Tuesday (4/16). Thank you for your patience while we worked to restore service.
Apr 16, 07:23 PDT

Investigating - We have identified the root cause issue impacting Mindbody Payment Processing. Mindbody customers located in Canada have received their scheduled deposits on Tuesday (4/16). Thank you for your patience while we worked to restore service.
Apr 15, 08:13 PDT

Apr 15, 2024

Mindbody Web Services

Resolved - We have resolved the previous issue impacting Mindbody services.
Apr 15, 01:23 PDT

Monitoring - Our engineering teams have successfully implemented a fix. All Mindbody services are now operational and customers may experience some slower than normal page load times while systems catch up. We will continue monitoring Mindbody services to ensure system stability. Our next update will be at 1:15AM PDT.
Apr 15, 00:49 PDT

Identified - We have identified the issue impacting Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 1:00AM PDT.
Apr 15, 00:30 PDT

Investigating - We are investigating an issue impacting Mindbody services. Mindbody consumers and customers are currently unable to access Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 12:30AM PDT.
Apr 14, 23:51 PDT

Apr 14, 2024

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

Booker Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:30 PDT

Scheduled - We’ve scheduled Booker maintenance on Sunday, April 7, 2024, from 09:30 PM to Monday, April 8, 2024, 02:30 AM Pacific Daylight Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Mar 26, 15:08 PDT

Apr 7, 2024

Mindbody Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT

Scheduled - We’ve scheduled maintenance on Saturday, April 6, 2023, from 09:00 PM to Sunday, April 7, 2023, 1:00 AM Pacific Daylight Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!

If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Mar 26, 15:11 PDT

Apr 6, 2024

Mindbody Planned Regional Maintenance - North, Central, and South America

Completed - The scheduled maintenance has been completed.
Apr 6, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 PDT

Scheduled - This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions.

If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Mar 26, 15:01 PDT

Apr 5, 2024

Mindbody Planned Regional Maintenance - Europe, Middle East, and Africa

Completed - The scheduled maintenance has been completed.
Apr 5, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 15:00 PDT

Mindbody Planned Regional Maintenance - Asia Pacific

Completed - The scheduled maintenance has been completed.
Apr 5, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 08:00 PDT

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.